The Gateway - Your phone is the gateway to your practice, every call leaving a lasting impression. Explores how this shapes patient perceptions and how effective call handling can unlock your practice’s growth potential.

Learn the art of answering calls with professionalism and warmth. Discover strategies to make every patient feel valued from the moment they call, and explore practical techniques to triage inquiries and turn them into scheduled appointments. This session will help you create a seamless, patient-first experience from the first hello.

Our expert panel will share actionable insights on turning everyday conversations into booked appointments. Through real-life examples, they’ll discuss how strategic use of rapport-building and the right mix of open-ended and closed-ended questions can guide potential patients towards choosing your practice.

Discover how data analytics and AI can revolutionize the way you track and measure phone interactions. Learn the importance of using unique identifiers for marketing campaigns, analyzing call metrics, and optimizing your approach based on real-time data. We’ll walk you through how leveraging this information can drive growth and efficiency.

Learn the art of asking the right questions along with how open-ended and closed-ended questions can unlock patient needs and turn inquiries into appointments. See first-hand how the phrasing of a question can influence the patient's decision-making and boost conversions.

From the first phone call to the first in-office visit, this interactive workshop will help you map out a patient’s entire journey. Understand how to create smooth transitions between communication points and ensure that every interaction strengthens the patient-practice relationship. You’ll leave with practical tools to design a patient journey that leads to long-term loyalty.

Join industry experts as they share strategies for cultivating a reception team that drives growth through accountability and consistency. Learn how to train and motivate your staff to deliver exceptional patient experiences on every call, and foster a team culture that focuses on results, retention, and patient satisfaction.

Explore how AI and cutting-edge technology can take your phone operations to the next level. From automating follow-ups to triaging calls more efficiently, discover how these tools can improve your staff’s workflow and ensure that no patient falls through the cracks. See how adopting AI solutions not only elevate your practice’s performance but help your staff work smarter, not harder.

Wrap up the day with a focused session that ties together the seminar’s key takeaways. We’ll cover the next steps to implement these strategies in your practice and answer any lingering questions. Leave with a clear action plan to optimize your phone systems and create a lasting positive impact on your patients.

End the day on a high note with drinks and an opportunity to connect with fellow professionals. Share insights, ask questions, and network in a relaxed environment as you reflect on the day's learnings and build valuable industry relationships.