Enhancing Front Desk Communication to Drive Practice Growth
Your front desk shapes every patient’s first impression and their decision to book, show up, and return. This exclusive CareStack customer webinar equips front office teams with practical communication tools, simple scripts, and confidence-building techniques to boost conversions and reduce no-shows. Highly recommended for VoiceStack customers, the session also demonstrates how to use insights from both platforms to guide conversations and support callers more effectively.
Louise Howlett
Practice Management Coach & Trainer – Prime Practice
With 20+ years in the dental industry across Australia and the UK, Louise brings deep expertise in clinical assisting, front office leadership, and practice administration. As an Associate Certified Coach with the International Coaching Federation, she empowers dental teams to elevate patient experience.
Jen Cox
Business Coach, Consultant & Facilitator
Jen is a skilled coach and consultant whose work blends business strategy with behavioural and psychological insight. With qualifications in Business Coaching, NLP, counselling, conflict management, and strategic communication, she helps teams build confidence, clarity, and resilience.
James Mani
Dental Tech Influencer
Helping practices grow through smart technologies.
What You'll Learn
- How to create a warm, confident first experience from the very first phone call.
- Strategies to convert more enquiries into booked appointments without feeling “salesy.”
- What to say when patients hesitate, ask difficult questions, or express uncertainty.
- Techniques to reduce cancellations, minimise late arrivals, and keep the day running smoothly.
- How CareStack and VoiceStack insights can help you understand caller needs and respond quickly.
- Practical scripts and real examples you can start using immediately.
Who Should Attend
This exclusive training is designed for CareStack customers and highly beneficial for VoiceStack users, including:
- Front Desk Coordinators and Receptionists
- Practice Managers overseeing patient -facing teams
- Treatment Coordinators
- Administrative and Scheduling Teams
- Any dental professional wanting to improve patient communication and booking outcomes
About Your Host
James Mani
Dental Tech Influencer
James Mani is a well-known dental technology influencer focused on helping practices grow through smarter systems and better decision-making. As Director of Sales for Australia at CareStack, he brings a deep understanding of operational, financial, and technology challenges facing modern dental practices.
Frequently Asked Questions
Will the session be recorded?
Is this webinar free to attend?
Can I ask questions during the webinar?
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Do I need to be a CareStack or VoiceStack customer to attend?
AI Powered Enterprise Phone System to Grow Your Practice
