The Call Before the Consultation
How Your Front Desk Is Winning or Losing Patients in the First 90 Seconds
Most dental practices don’t have a lead problem. They have a conversion problem.
Join Australia’s leading dental business coach, Dr Kinnar Shah, for a practical 30-minute live masterclass where you’ll discover why patients are being lost before they ever reach the chair, and the communication shifts that can turn more enquiries into booked appointments.
If your phone is ringing but your bookings aren't keeping pace, this masterclass will change the way you think about every patient call.
James Mani
Dental Tech Influencer
Helping practices grow through smart technologies.
Dr. Kinnar Shah
Dentist & CEO, Creative Coaching Concepts
Dental business coach helping practices achieve sustainable growth and increased profitability consistently.
Why Attend?
Every dental practice wants more patients. Very few convert every opportunity.
The difference isn't lead volume. It isn't more advertising.
It isn't about turning your front desk into salespeople.
The practices that consistently convert have learned how to create confident patient conversations through better communication, stronger tracking, smarter follow-up and clearer next steps.
In this exclusive session, Dr Kinnar Shah shares practical frameworks to help dental teams understand what happens when a new patient calls.
About This Webinar
Every practice wants the phone to ring.
Few measure what happens after someone answers.
Many practices spend heavily on marketing, generate enquiries and then lose potential patients through small communication gaps, unanswered questions and calls that end without a clear next step.
In this exclusive masterclass, Dr Kinnar Shah explains the same communication principles he teaches dental practices across Australia to help teams turn more enquiries into confident bookings without discounting, pressure or scripted selling.
You'll learn practical strategies for every stage of the patient call, from understanding patient emotions and answering price questions through to improving conversion tracking, following up unbooked enquiries and reviewing call performance.
Following the key topics, VoiceStack will present a Technology Spotlight, showing how modern call visibility can help practices understand, measure and improve what happens on every patient call.
This is a practical masterclass designed to give your team ideas you can implement immediately.
Who Should Attend
This masterclass has been designed for Australian dental professionals who want to convert more of the enquiries they already generate. Whether your practice is established or growing, this session is designed to help you understand what happens between a ringing phone and a booked appointment.
Ideal for:
- Practice Owners
- Principal Dentists
- Practice Managers
- Front Desk Leaders
Whether you're looking to improve marketing ROI, increase bookings or strengthen your front desk conversations, you'll leave with practical ideas you can apply immediately.
About Your Coach
Dr. Kinnar Shah
Dentist & CEO, Creative Coaching Concepts
Dr. Kinnar Shah, CEO and Founder of SmileConcepts and DigiDental, has revolutionized dental practice profitability through strategic business systems and high-performance coaching. Scaling his own practice to over $4 million annually, Dr. Shah's proven methodologies have enabled practices to consistently add $50,000-$100,000 monthly in production while reducing clinical hours.
As a Certified High Performance Coach, Gallup Strengths Coach, and NLP Business Leadership Coach, Dr. Shah has transformed hundreds of dental practices across Australia. His expertise in case acceptance psychology, ethical influence, and team development has positioned SmileConcepts as Australia's highest customer-reviewed practice, generating 220 new patients monthly through innovative marketing and client experience strategies.
A dynamic speaker specializing in leadership, sales, and communication mastery, Dr. Shah's insights into building "Ascended Practice" models, where revenue decouples from clinical hours, will provide conference attendees with actionable frameworks for sustainable growth and practice transformation.
What You'll Learn
During this exclusive 30-minute masterclass you'll discover:
- Why the expensive call may be the one you answered but didn't convert.
- The emotions behind every patient call, including nerves, cost worries and fear of judgement.
- Why answering the phone is not the same as converting an enquiry into a booking.
- How improving conversion from 50% to 65% can create 15 additional patients from the same marketing spend.
- The three common conversion killers: answering price questions too quickly, interrogating instead of connecting and ending without a clear next step.
- How to assess your practice across conversion tracking, follow-up and call performance.
